Good day
Bonjour!
Ni Hao!
Good day
I'm Falach
I'm Falach
Good day
Bonjour!
Ni Hao!
Good day
I'm Falach
into meaningful digital experiences.
Product Designer building products
Product Designer building products
into usable digital experiences.
into meaningful digital experiences.
Product Designer building products
✦ Helping businesses stay connected with their
customers at Qiscus Pte Ltd
✦ Helping businesses stay connected with their customers
✦ Helping businesses stay connected with their customers at Qiscus Pte Ltd
Elevating CSAT Survey Experience to Improve Agent Performance
Elevating CSAT Survey Experience to Improve Agent Performance
Elevating CSAT Survey Experience to Improve Agent Performance
✦ Designed end-to-end survey creation for admin and end-user, adopted by 20+ enterprise clients.
✦ Designed end-to-end survey creation for admin and end-user, adopted by 20+ enterprise clients.
✦ Enabling agents to capture customer feedback and drive faster ticket resolution.
Survey Builder
Survey Builder
Survey Builder
Micro-Interaction
Micro-Interaction
Micro-Interaction
Competitive Analysis
Competitive Analysis
Competitive Analysis
Redesigning Customer Microsite for Higher Merchant Conversion
Redesigning Customer Microsite for Higher Merchant Conversion
Redesigning Customer Microsite for Higher Merchant Conversion
✦ Contributing to ~10% increase in customer order sessions.
✦ Improved microsite product pages allowing customers to view variants details clearly.
✦ Improved microsite product pages allowing customers to view variants details clearly.
E-commerce Dashboard
E-commerce Dashboard
E-commerce Dashboard
Mobile Web App
Mobile Web App
Mobile Web App
Design System
Design System
Design System
